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Xfinity Equipment Returns – What to Expect

Welcome to our comprehensive guide on Xfinity equipment returns! If you’re a consumer who is looking to streamline the process of returning your Xfinity equipment, you’ve come to the right place. In this article, we will walk you through everything you need to know about returning Xfinity equipment, from start to finish. Whether you’re returning a cable box, modem, remote, or any other device, we’ve got you covered. So, let’s dive right in and discover what to expect when returning Xfinity equipment!

Preparing for the Return

Before you initiate the return process, it’s important to gather all Xfinity equipment you need to return. This may include cable boxes, modems, remote controls, power cords, and any other accessories that were provided to you by Xfinity. Take a few moments to double-check and ensure that you have all the necessary items. When returning the equipment, it’s best to have everything in one place, neatly organized.

Returning Equipment to Xfinity

Now that you have your equipment ready, it’s time to return it to Xfinity. There are multiple ways you can do this:

1. Return in-person: Find a convenient Xfinity store location near you and bring all the equipment to the store. Remember to bring any relevant account information and identification. Xfinity representatives will guide you through the return process and provide you with a receipt as proof of return.

2. Schedule a pickup: If visiting a store is not feasible for you, Xfinity offers a pickup service. Initiate the return process online or by contacting Xfinity customer support. They will schedule a pickup, usually within a few days, where a representative will collect the equipment from your specified location.

3. Mail your equipment: Xfinity also allows customers to mail their equipment back. Simply follow the instructions on their website or contact customer support for guidance on how to package and ship your equipment. Don’t forget to use a reliable shipping service with tracking to ensure the safe arrival of the items.

What to Expect After Returning the Equipment

Once you’ve successfully returned the Xfinity equipment, there are a few things you should expect:

1. Confirmation of return: Regardless of the return method you chose, Xfinity will provide a confirmation of return. This can be in the form of a receipt from an in-person return, an email confirmation, or a notification through your online Xfinity account. Keep this confirmation safe as proof of return.

2. Equipment removal from your account: Xfinity will remove the returned equipment from your account, ensuring you are no longer responsible for it. This may take a few days, so don’t be alarmed if you see the equipment still listed on your account immediately after the return.

3. Potential return fees: Depending on your Xfinity plan and the reason for returning the equipment, there may be associated fees. These fees could include unreturned equipment fees or early termination fees, if applicable. It’s essential to review your contract or contact Xfinity directly to understand any potential charges.

Frequently Asked Questions

Here are some common questions regarding Xfinity equipment returns:

Q: Can I return my equipment if I am no longer an Xfinity customer?

A: Yes, you can still return the equipment even if you are no longer an Xfinity customer. Follow the same return process outlined by Xfinity, and ensure you receive a confirmation of return.

Q: Do I need to return the original packaging when returning Xfinity equipment?

A: Generally, Xfinity does not require the original packaging for equipment returns. However, it’s always best to check with Xfinity or refer to their website for specific packaging requirements for your equipment.

Q: What if I accidentally damaged the equipment?

A: In case of accidental damage, it’s recommended to contact Xfinity customer support and inform them about the situation. They will guide you on the next steps and may assist you in resolving any potential issues.


Returning Xfinity equipment doesn’t have to be a hassle. By following the guidelines provided by Xfinity and keeping track of your return confirmation, you can streamline the process and avoid any unnecessary charges or complications. Remember to return all the necessary equipment, choose a suitable return method, and maintain open communication with Xfinity’s customer support if required. Now, you’re all set to return your Xfinity equipment with confidence!